Board Care & Warranty

Download our Brochure on Care/Maintenance & Warranty

Tamarindo Catalog 2022.pdf

Board Maintenance

RULE #1

NEVER store your board in a shed, attic, vehicle or garage during the summer (or any hot day).

RULE #2

Keep out of direct sunlight, put in the shade, a reflective bag or even a light colored towel over it on the beach as a last resort. If you're out on the beach and don't have any shade, dig a little trench with your foot and stand the board upright on its rail. This will minimize the surface area exposed to direct sunlight.

Delamination:

Just like the sun heating up your car on a hot day, it can heat up the inside of your paddle board causing delamination. You will be fine when paddling since the water will keep it cool. If you must set it on the beach, you can prop it on a rail to avoid direct sunlight on the deck and minimize the area exposed to direct sunlight, or turn it belly side up (usually deck pads are darker than the board, dark colors absorb the sunlight/heat). Don't leave it sitting on the roof of your car while not traveling and don't leave it baking in the sun on the beach or river bank.

Most paddle boards are equipped with a vent plug. This is to help expanding air escape inside the board when the board warms up (warm air expands). Some vent plugs require you to remove it to work. All of our boards are equipped with plugs that do not need to be removed. They have a membrane that allows air to pass through but not water.

The volume inside a paddle board compared to a surf board is much larger, therefore there is more air to expand, which increases the chances of the board delaminating if it gets hot, as compared to a surfboard.

Dings:

Paddle Boards have a much larger volume than surfboards, this makes them much more vulnerable to damage. The sheer size can be cumbersome to move around and store, causing dings and scuffs. The added volume and the increased width makes the rails weaker than a traditional surf board. With most construction materials, weather it is metal, plastic or fiberglass, strength is added when there are folds and the material is ‘closer’ together. Imagine a flimsy sheet of plastic, now fold it over and the plastic is more rigid along the fold. This is the same for the fiberglass shell of the paddle board. Since the rails are much wider than a surfboard, they are easier to ding or puncture compared to a surf board. Some Paddle boards add extra layers of fiberglass, rubber bumpers, Kevlar, and other materials to the rails to make them more durable. This adds weight to the board, but strength as well. Bottom line, treat it with care and don’t ding your rail.

Returns

We have a 30 day return policy. Any items can be returned within 30 days of purchase, or 30 days of when the item is delivered to you if it was shipped. Item must be unopened and in original packaging. If the item has been used or shows signs of wear and tear, usage or damage, We reserve the right to refund only the resale value of the used product. We have had some bad experiences with customers trying to essentially get a 'free rental' by taking advantage of our return policy so this policy is now in place. Purchaser is responsibly for any return shipping costs and we will also deduct the shipping cost or actual cost we incurred to ship the item from the refund, whichever is higher.

We do also take trade ins of almost any board. We will assess the resale value and give you a store credit of that amount. This enables customer to 'move up' as their experience level or needs change.

Warranty Information

Most of our paddle boards and equipment have a 1 year warranty to the original purchaser against any defect in workmanship or materials (exception: 90 day warranty for some electric powered equipment). Some items have up to a 3 year warranty. At our discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product, or issue a refund upon the return of the product. Each of our boards are crafted by experienced board builders. Slight imperfections that do not compromise the functionality of the product are normal, and therefore we cannot warranty or give a credit for any cosmetic flaws.

The warranty does not apply in the following but not limited to scenarios:

Damage or defects caused by impact with any materials or objects (rocks, docks, other boards, etc).
Damage or defects caused by use outside of it’s intended purpose.
Damage or defects caused by normal wear and tear.
Damage or defects caused by transport, loading, unloading, dropping, or out of water handling. Including marks or cracks left by over tightening transport straps.
Damage or defects caused by heel or knee dents, also known as pressure dings.
Damage or defects caused by inappropriate storage in temperatures over 90°F and under 32°F
Damage or delamination caused by over heating as a result of exposure to direct sunlight while not in use. Separation of fiberglass and resin from foam, looks like a blister or bubble.This is caused by excessive heat exposure and is not a manufacturers defect and not covered by warranty.
Damage or defects caused by wave impact and/or impact with ocean/lake floor.
Damage or defects caused by storage of the board in closed, damp conditions (example a wet board bag).
Fin and fin box damage due to excessive forces or over-tightening
Equipment used in rental, commercial, or teaching environment.
Damage to fin or fin box caused by impact to the fin.
Chips, cracks or separation of the paddle blade due to a result of impact with any object(s).
Damage due to falling on the paddle.
Breakage or damage as a result of over extending the adjustable shaft.
Breakage or damage of adjustable mechanism due to improper use and/or maintenance.
Fading.
Tears, rips or holes caused by collision or abuse
Zipper damage caused by misuse or improper care and maintenance.